Post in Research into electronic government channel measurement

Apr 20 12:10 UTC

Agree with Paul - this is much needed. Not just in local gov, but also
central too.

On Sun, Apr 20, 2008 at 12:48 PM, paul canning <<email obscured>>
wrote:

> Mick
>
> filling in the questionnaire now ... Will respond with more consideration
> on your project later (and very interested in other responses on this meme)
> but just wanted to say ..
>
> Halle-b****y-lujah!
>
> This is an area I've been banging on about / banging against for some time
> and it is way past time that it was properly addressed across eGov. Metrics
> are essential tools, as with any website ('channels' - who else uses
> 'channels'? why do we keep reinventing terminology).
>
> Your 'user satisfaction' initial focus immediately got my interest but for
> the wrong reasons - has to be measured against something real and the usual
> surveys aren't a very useful tool. Things like drop-outs from online
> processes are - what Amazon measures.
>
> I like your focus on practical help, especially for small councils, but be
> prepared for a heck of a lot of blank faces.
>
> We still do not have a single central resource for gov webbies like the
> Australian state of Victoria has had for several years >
> http://www.egov.vic.gov.au/
>
> That alone would be an enormous help in educating people about metrics but
> we don't have, and never have had, anything remotely like it.
>
> Well done.
>
> Paul Canning
>
>
> Member profile for paul canning:
> http://groups.dowire.org/contacts/paulcanning
>
>
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