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Research into electronic government channel measurement From: Mick Date: Apr 21 18:20 UTC Short link
Alex
As a member of the recently formed LG CIO Council, this focusing of good
practice was one of my aims. Too much of the last 10 years has been
isolated pockets. It needs a rational lead from the centre.
As to avoidable contact - I think it came from a horse-racing fan
(that's where the normal use of the term comes from! Having spent 12
months examining the literature in the widest possible way, there's
nothing in use anywhere like that in business, apart from the dropped
call's...
Mick -----Original Message----- From: Alex Stobart [mailto:alex.stobart@btinternet.com] Sent: 21 April 2008 11:39 To: <email obscured> Subject: Re: [UKIE-EDem] Research into electronic government channel measurement Mick and others, I have completed the survey and do hope you get a decent sample size. There are moves within central government to create a community of practice using the I&DeA platform http://www.communities.idea.gov.uk/welcome.do I think watch the space as others are talking to set up group (s) along the lines that Paul points to down under in Australia. It is partly a case of finding the right sponsors at the Central Office for Information and Cabinet Office. For measuring purposes, are the avoidable contact indicators something that HM Treasury is driving for cost reduction, or do we think they have anything to do with service quality ? Does anyone think that Amazon or Google would share their satisfaction metric templates ? Jeremy - from memory ( as I sadly could not be there ) barcamp was at Google offices. Would they help ? Alex ----- Original Message ----- From: "Jeremy Gould" <jeremygould@gmail.com> To: <ukie@groups.dowire.org> Sent: Sunday, April 20, 2008 1:10 PM Subject: Re: [UKIE-EDem] Research into electronic government channel measurement > Agree with Paul - this is much needed. Not just in local gov, but also > central too. > > On Sun, Apr 20, 2008 at 12:48 PM, paul canning > <paul.canning@gmail.com> > wrote: > >> Mick >> >> filling in the questionnaire now ... Will respond with more >> consideration on your project later (and very interested in other >> responses on this >> meme) >> but just wanted to say .. >> >> Halle-b****y-lujah! >> >> This is an area I've been banging on about / banging against for some >> time >> and it is way past time that it was properly addressed across eGov. >> Metrics >> are essential tools, as with any website ('channels' - who else uses >> 'channels'? why do we keep reinventing terminology). >> >> Your 'user satisfaction' initial focus immediately got my interest >> but >> for >> the wrong reasons - has to be measured against something real and the >> usual >> surveys aren't a very useful tool. Things like drop-outs from online >> processes are - what Amazon measures. >> >> I like your focus on practical help, especially for small councils, >> but >> be >> prepared for a heck of a lot of blank faces. >> >> We still do not have a single central resource for gov webbies like >> the Australian state of Victoria has had for several years > >> http://www.egov.vic.gov.au/ >> >> That alone would be an enormous help in educating people about >> metrics >> but >> we don't have, and never have had, anything remotely like it. >> >> Well done. >> >> Paul Canning >> >> >> Member profile for paul canning: >> http://groups.dowire.org/contacts/paulcanning >> >> >> ----------------------------------------- >> >> Group home for UK and Ireland E-Democracy Exchange: >> http://groups.dowire.org/groups/ukie >> >> Replies go to members of UK and Ireland E-Democracy Exchange with all >> posts on this topic here: >> http://groups.dowire.org/r/topic/7kA6CYeOBXxihf30ED6l0x >> >> For digest version or to leave UK and Ireland E-Democracy Exchange, >> email <email obscured> with "digest on" or "unsubscribe" in the >> *subject*. >> >> UK and Ireland E-Democracy Exchange is hosted by Democracies Online - >> http://dowire.org. >> > > Member profile for Jeremy Gould: > http://groups.dowire.org/contacts/jeremygould > > > ----------------------------------------- > > Group home for UK and Ireland E-Democracy Exchange: > http://groups.dowire.org/groups/ukie > > Replies go to members of UK and Ireland E-Democracy Exchange with all > posts on this topic here: > http://groups.dowire.org/r/topic/cXJMLI9Imf6LHoITpdOL0 > > For digest version or to leave UK and Ireland E-Democracy Exchange, > email <email obscured> with "digest on" or "unsubscribe" in the > *subject*. > > UK and Ireland E-Democracy Exchange is hosted by Democracies Online - > http://dowire.org. > Member profile for alex stobart: http://groups.dowire.org/contacts/alexstobart ----------------------------------------- Group home for UK and Ireland E-Democracy Exchange: http://groups.dowire.org/groups/ukie Replies go to members of UK and Ireland E-Democracy Exchange with all posts on this topic here: http://groups.dowire.org/r/topic/2WLw5TdyLAiv2OhbAUITyV For digest version or to leave UK and Ireland E-Democracy Exchange, email <email obscured> with "digest on" or "unsubscribe" in the *subject*. UK and Ireland E-Democracy Exchange is hosted by Democracies Online - http://dowire.org. No virus found in this incoming message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.2/1388 - Release Date: 20/04/2008 15:01 No virus found in this outgoing message. Checked by AVG. Version: 7.5.524 / Virus Database: 269.23.2/1388 - Release Date: 20/04/2008 15:01
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