Research into electronic government channel measurement
From:
paul canning
Date:
Apr 20 11:45 UTC
Short link
Mick
filling in the questionnaire now ... Will respond with more consideration on
your project later (and very interested in other responses on this meme) but
just wanted to say ..
Halle-b****y-lujah!
This is an area I've been banging on about / banging against for some time and
it is way past time that it was properly addressed across eGov. Metrics are
essential tools, as with any website ('channels' - who else uses 'channels'?
why do we keep reinventing terminology).
Your 'user satisfaction' initial focus immediately got my interest but for the
wrong reasons - has to be measured against something real and the usual surveys
aren't a very useful tool. Things like drop-outs from online processes are -
what Amazon measures.
I like your focus on practical help, especially for small councils, but be
prepared for a heck of a lot of blank faces.
We still do not have a single central resource for gov webbies like the
Australian state of Victoria has had for several years >
http://www.egov.vic.gov.au/
That alone would be an enormous help in educating people about metrics but we
don't have, and never have had, anything remotely like it.
Well done.
Paul Canning