Get Satisfaction - with your Council?
From:
alex stobart
Date:
May 09 06:33 UTC
Short link
Dave and others
What we could also do is ask this site if they can "white label" themselves
and then we could have
http://www.patientslikeme.com/
citizenslikeme
interestslikeme
hobbieslikeme
xxlikeme for anything you like
This site ( as currently designed ) is really useful for anyone who suffers
from health and well-being issues, and is eminently transferable to other
lifestyle issues. Does anyone from America who has read this far, know this
site as it came out of Massachusetts Institute of Technology.
Of course at the moment, commerce wants to pull you into their site, and get
you to register. I don't mind doing that for some things, but I'd rather
reduce my number of usernames and passwords if I could.
Alex
----- Original Message -----
From: "Dave Briggs" <dave@change2.org>
To: <ukie@groups.dowire.org>
Sent: Thursday, May 08, 2008 11:33 AM
Subject: [UKIE-EDem] Get Satisfaction - with your Council?
> Great idea
>
> Dave
>
> From:
>
http://www.jonbounds.co.uk/blog/255/can-you-get-satisfaction-from-your-local-council/
>
> I've been quietly impressed with Get
> Satisfaction<http://getsatisfaction.com/>,
> which is sort of best described as a "social customer service" site.
> Twitter
> <http://getsatisfaction.com/twitter>and some other big-name players on the
> internet use it for their official support channels - the idea of the site
> being that employees of the companies join in with discussion of
> "problems"
> that people are having. Some employees just join to help, others are
> granted
> "official" status and can speak on behalf of the organisation.
>
> Of course lots of problems that we have with products or services aren't
> really problems (or are well know and documented) - in these instances
> other
> users are happy to help (very much like unofficial forums for software).
> 'Users' are also welcome to point out possible solutions to anything - and
> of course they do.
>
> So, I thought, could this work for a local council? Imagine time saved by
> council officials if knowledgeable citizens helped answer questions,
> imagine
> the resources available (once someone had explained how to apply for a
> licence, the information would be there for everyone), imagine a
> monolithic
> body "joining the conversation".
>
> Rather than deciding to attempt to persuade my local council (Birmingham
> City Council - one of the largest in the UK) that this would be a good
> idea,
> I discovered that - as the site is "a space for an open conversation
> between
> you and other people with interests and passions in this organization." -
> anyone can set a company page up. So I
> have.<http://getsatisfaction.com/birminghamcitycouncil>
>
> I don't have anything to ask at the moment, but I'm hoping that it might
> get
> used.
>
> "Sometimes representatives from the company or organization may take part
> in
> the conversation too." says the blurb wouldn't that be great?
>
>
> --
> Dave Briggs
> <email obscured> | http://davepress.net | 020 8133 8008 (Skype) 07525
> 209589
> (Mobile)
>
> Member profile for Dave Briggs:
> http://groups.dowire.org/contacts/davebriggs
>
>
> -----------------------------------------
>
> Group home for UK and Ireland E-Democracy Exchange:
> http://groups.dowire.org/groups/ukie
>
> Replies go to members of UK and Ireland E-Democracy Exchange with all
> posts on this topic here:
> http://groups.dowire.org/r/topic/2YzhMXljsNVBZCY9jsEsPU
>
> For digest version or to leave UK and Ireland E-Democracy Exchange,
> email <email obscured>
> with "digest on" or "unsubscribe" in the *subject*.
>
> UK and Ireland E-Democracy Exchange is hosted by Democracies Online -
> http://dowire.org.
>