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Get Satisfaction - with your Council? From: Jeremy Gould Date: May 29 14:33 UTC Short link
Well spotted!
On Thu, May 29, 2008 at 2:28 PM, Dave Briggs <dave@change2.org> wrote: > Just spotted this fixmystreet good news story: > > http://sionide.net/2008/05/29/fixmystreetcom-fixed-my-street/ > > Dave > > On Wed, May 28, 2008 at 3:27 PM, Simon Smith <simesmith@gmail.com> wrote: > > Hi Tom, > > > > I feel the follow-up survey is a bit too black-and-white for some > problems. > > If my memory serves it simply asks, was your problem fixed (yes/no)? > > I once found myself answering 'No' about a problem I'd reported, when I'd > > nevertheless received a prompt and satisfactory response from the Council > > explaining why the problem could, unfortunately, not be fixed in the way > I'd > > suggested. So the follow-up options were not relevant. Should the survey > not > > also contain a supplementary question, such as, 'If no, did you receive a > > satisfactory explanation?' > > Simon Smith > > 2008/5/28 Tom Steinberg <tom@mysociety.org>: > > > >> Hi Paul, > >> > >> Just out of interest, you should have got a survey email from > >> FixMyStreet asking if your problem got fixed. If it didn't get fixed, > >> it will have automatically told you who your local councillors are and > >> asked you to write to them. > >> > >> Did you take up the offer to write to you local councillors? If not, > >> can you tell us how we can change or improve the experience so that > >> you would have done? > >> > >> The only other thing we can perhaps do is integrate the half-built > >> http://news.mysociety.org experiment that we did a couple of years > >> ago. But these things all take resources and it would be nice to know > >> what you think. > >> > >> best, > >> > >> Tom > >> > >> > >> > >> > >> > >> 2008/5/25 paul canning <paul.canning@gmail.com>: > >> > I blogged a response to this initiative, pointing out my experience > >> with fixmystreet - where my local complaint was surrounded by other ones > yet > >> to be responded to. > >> > > >> > Here's my point > >> > > >> > 'I don't think councillors, almost all of them anyway, have yet seen > >> what's happening on such websites and thought - ahah! if I don't address > >> these community issues I might lose my seat. Whereas if these issues > made it > >> into the local paper even in one letter to the editor, they would. > >> > > >> > There's a tipping point of recognition which none of the political > >> parties and only a few councillors have made. > >> > > >> > It will happen but there's a political recognition here as much as > >> anything else which they need to make and perhaps those advocating this > type > >> of engagement need to bang on about.' > >> > > >> > > >> > Member profile for paul canning: > >> > http://groups.dowire.org/contacts/paulcanning > >> > > >> > > >> > ----------------------------------------- > >> > > >> > Group home for UK and Ireland E-Democracy Exchange: > >> > http://groups.dowire.org/groups/ukie > >> > > >> > Replies go to members of UK and Ireland E-Democracy Exchange with all > >> posts on this topic here: > >> > http://groups.dowire.org/r/topic/6QWNJ5qFyZMCBIcugWOoWb > >> > > >> > For digest version or to leave UK and Ireland E-Democracy Exchange, > >> > email <email obscured> > >> > with "digest on" or "unsubscribe" in the *subject*. > >> > > >> > UK and Ireland E-Democracy Exchange is hosted by Democracies Online - > >> http://dowire.org. > >> > > >> > >> > >> > >> -- > >> Director, mySociety > >> 07811 082158 > >> New mySociety volunteering opportunities: > >> http://www.mysociety.org/volunteertasks?skills=nontech > >> > >> Member profile for Tom Steinberg: > >> http://groups.dowire.org/contacts/tomsteinberg > >> > >> > >> ----------------------------------------- > >> > >> Group home for UK and Ireland E-Democracy Exchange: > >> http://groups.dowire.org/groups/ukie > >> > >> Replies go to members of UK and Ireland E-Democracy Exchange with all > posts > >> on this topic here: > >> http://groups.dowire.org/r/topic/2EOoSkFSRPHLl0ZxJC7ayQ > >> > >> For digest version or to leave UK and Ireland E-Democracy Exchange, > >> email <email obscured> > >> with "digest on" or "unsubscribe" in the *subject*. > >> > >> UK and Ireland E-Democracy Exchange is hosted by Democracies Online - > >> http://dowire.org. > >> > > > > Member profile for Simon Smith: > > http://groups.dowire.org/contacts/simonsmith > > > > > > ----------------------------------------- > > > > Group home for UK and Ireland E-Democracy Exchange: > > http://groups.dowire.org/groups/ukie > > > > Replies go to members of UK and Ireland E-Democracy Exchange with all > posts on this topic here: > > http://groups.dowire.org/r/topic/59kHVWLaMGIIO5kl7pcTmx > > > > For digest version or to leave UK and Ireland E-Democracy Exchange, > > email <email obscured> > > with "digest on" or "unsubscribe" in the *subject*. > > > > UK and Ireland E-Democracy Exchange is hosted by Democracies Online - > http://dowire.org. > > > > > > -- > Dave Briggs > <email obscured> | http://davepress.net | 020 8133 8008 (Skype) 07525 > 209589 (Mobile) > > Member profile for Dave Briggs: > http://groups.dowire.org/contacts/davebriggs > > > ----------------------------------------- > > Group home for UK and Ireland E-Democracy Exchange: > http://groups.dowire.org/groups/ukie > > Replies go to members of UK and Ireland E-Democracy Exchange with all posts > on this topic here: > http://groups.dowire.org/r/topic/55sqPnWtJ397tTx7LQf6mM > > For digest version or to leave UK and Ireland E-Democracy Exchange, > email <email obscured> > with "digest on" or "unsubscribe" in the *subject*. > > UK and Ireland E-Democracy Exchange is hosted by Democracies Online - > http://dowire.org. >
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