Mick Phythian wrote:
> Any views on SOA versus Web 2.0?
Well, among the meanings of web 2.0 is a writeable WWW, closer to Tim
Berners-Lee's original vision. So instead of a few people writing (e.g.
professionals inside government) and lots of people reading (e.g. bored
citizens), we can have lots of people writing.
I tried to explain that simply in a presentation in Belfast last
November (http://www.e-consultation.org/guide/index.php/Web_2.0).
A useful aspect of getting lots of people writing, is in collecting
stories from people about their experiences of government services, or
of their lives - things in which a mother taking her children to school
is the expert (in knowledge management terms, the master), and where the
minister or permanent secretary is the servile apprentice.
Now how you achieve that technically is less important than building
ways to make citizens the masters telling civil servants what citizens
need and want.
The technology comes in making such processes easy for both citizens
telling their stories, and policy wonks making sense of lots of
qualitatively expressed creative contributions.
--
Dr. David R. Newman, Queen's University Management
School, Belfast BT7 1NN, Northern Ireland (UK)
Tel. +44 28 9097 3643 FAX: +44 28 9097 5156
<email obscured>
http://www.qub.ac.uk/mgt/