Research into electronic government channel measurement
From:
paul canning
Date:
Apr 21 07:27 UTC
Short link
I hope the heart attack was apocryphal, but I can relate :}
The reason I think the external engagement would be so useful is because they
bring a level of 'expertise' which goes straight to the centre of the bodies
you cite as bullies. Especially if it came from parties or organizations,
rather than just 'suppliers'. People it's hard to argue with in other words.
The story I tell in my response to Tom Watson is:
In Australia, very early on, they brought the guru of usability, Jacob Nielsen,
in to give a speech at the big annual shindig. That one speech reached the key
people (Al Gore's strategy on climate change) and set the trend and embedded
usability thinking in Aussie egov people. Outside engagement just isn't
happening and it should. It's vital.
Response is here btw:
http://paulcanning.blogspot.com/2008/04/one-year-on-ten-answers-for-minister.html