Get Satisfaction - with your Council?
From:
Simon Smith
Date:
May 28 14:27 UTC
Short link
Hi Tom,
I feel the follow-up survey is a bit too black-and-white for some problems.
If my memory serves it simply asks, was your problem fixed (yes/no)?
I once found myself answering 'No' about a problem I'd reported, when I'd
nevertheless received a prompt and satisfactory response from the Council
explaining why the problem could, unfortunately, not be fixed in the way I'd
suggested. So the follow-up options were not relevant. Should the survey not
also contain a supplementary question, such as, 'If no, did you receive a
satisfactory explanation?'
Simon Smith
2008/5/28 Tom Steinberg <tom@mysociety.org>:
> Hi Paul,
>
> Just out of interest, you should have got a survey email from
> FixMyStreet asking if your problem got fixed. If it didn't get fixed,
> it will have automatically told you who your local councillors are and
> asked you to write to them.
>
> Did you take up the offer to write to you local councillors? If not,
> can you tell us how we can change or improve the experience so that
> you would have done?
>
> The only other thing we can perhaps do is integrate the half-built
> http://news.mysociety.org experiment that we did a couple of years
> ago. But these things all take resources and it would be nice to know
> what you think.
>
> best,
>
> Tom
>
>
>
>
>
> 2008/5/25 paul canning <paul.canning@gmail.com>:
> > I blogged a response to this initiative, pointing out my experience
> with fixmystreet - where my local complaint was surrounded by other ones yet
> to be responded to.
> >
> > Here's my point
> >
> > 'I don't think councillors, almost all of them anyway, have yet seen
> what's happening on such websites and thought - ahah! if I don't address
> these community issues I might lose my seat. Whereas if these issues made it
> into the local paper even in one letter to the editor, they would.
> >
> > There's a tipping point of recognition which none of the political
> parties and only a few councillors have made.
> >
> > It will happen but there's a political recognition here as much as
> anything else which they need to make and perhaps those advocating this type
> of engagement need to bang on about.'
> >
> >
> > Member profile for paul canning:
> > http://groups.dowire.org/contacts/paulcanning
> >
> >
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>
> --
> Director, mySociety
> 07811 082158
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>
> Member profile for Tom Steinberg:
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>
>
> -----------------------------------------
>
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> with "digest on" or "unsubscribe" in the *subject*.
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> UK and Ireland E-Democracy Exchange is hosted by Democracies Online -
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