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Get Satisfaction - with your Council? From: Dave Briggs Date: May 29 13:28 UTC Short link
Just spotted this fixmystreet good news story: http://sionide.net/2008/05/29/fixmystreetcom-fixed-my-street/
Dave On Wed, May 28, 2008 at 3:27 PM, Simon Smith <simesmith@gmail.com> wrote: > Hi Tom, > > I feel the follow-up survey is a bit too black-and-white for some problems. > If my memory serves it simply asks, was your problem fixed (yes/no)? > I once found myself answering 'No' about a problem I'd reported, when I'd > nevertheless received a prompt and satisfactory response from the Council > explaining why the problem could, unfortunately, not be fixed in the way I'd > suggested. So the follow-up options were not relevant. Should the survey not > also contain a supplementary question, such as, 'If no, did you receive a > satisfactory explanation?' > Simon Smith > 2008/5/28 Tom Steinberg <tom@mysociety.org>: > >> Hi Paul, >> >> Just out of interest, you should have got a survey email from >> FixMyStreet asking if your problem got fixed. If it didn't get fixed, >> it will have automatically told you who your local councillors are and >> asked you to write to them. >> >> Did you take up the offer to write to you local councillors? If not, >> can you tell us how we can change or improve the experience so that >> you would have done? >> >> The only other thing we can perhaps do is integrate the half-built >> http://news.mysociety.org experiment that we did a couple of years >> ago. But these things all take resources and it would be nice to know >> what you think. >> >> best, >> >> Tom >> >> >> >> >> >> 2008/5/25 paul canning <paul.canning@gmail.com>: >> > I blogged a response to this initiative, pointing out my experience >> with fixmystreet - where my local complaint was surrounded by other ones yet >> to be responded to. >> > >> > Here's my point >> > >> > 'I don't think councillors, almost all of them anyway, have yet seen >> what's happening on such websites and thought - ahah! if I don't address >> these community issues I might lose my seat. Whereas if these issues made it >> into the local paper even in one letter to the editor, they would. >> > >> > There's a tipping point of recognition which none of the political >> parties and only a few councillors have made. >> > >> > It will happen but there's a political recognition here as much as >> anything else which they need to make and perhaps those advocating this type >> of engagement need to bang on about.' >> > >> > >> > Member profile for paul canning: >> > http://groups.dowire.org/contacts/paulcanning >> > >> > >> > ----------------------------------------- >> > >> > Group home for UK and Ireland E-Democracy Exchange: >> > http://groups.dowire.org/groups/ukie >> > >> > Replies go to members of UK and Ireland E-Democracy Exchange with all >> posts on this topic here: >> > http://groups.dowire.org/r/topic/6QWNJ5qFyZMCBIcugWOoWb >> > >> > For digest version or to leave UK and Ireland E-Democracy Exchange, >> > email <email obscured> >> > with "digest on" or "unsubscribe" in the *subject*. >> > >> > UK and Ireland E-Democracy Exchange is hosted by Democracies Online - >> http://dowire.org. >> > >> >> >> >> -- >> Director, mySociety >> 07811 082158 >> New mySociety volunteering opportunities: >> http://www.mysociety.org/volunteertasks?skills=nontech >> >> Member profile for Tom Steinberg: >> http://groups.dowire.org/contacts/tomsteinberg >> >> >> ----------------------------------------- >> >> Group home for UK and Ireland E-Democracy Exchange: >> http://groups.dowire.org/groups/ukie >> >> Replies go to members of UK and Ireland E-Democracy Exchange with all posts >> on this topic here: >> http://groups.dowire.org/r/topic/2EOoSkFSRPHLl0ZxJC7ayQ >> >> For digest version or to leave UK and Ireland E-Democracy Exchange, >> email <email obscured> >> with "digest on" or "unsubscribe" in the *subject*. >> >> UK and Ireland E-Democracy Exchange is hosted by Democracies Online - >> http://dowire.org. >> > > Member profile for Simon Smith: > http://groups.dowire.org/contacts/simonsmith > > > ----------------------------------------- > > Group home for UK and Ireland E-Democracy Exchange: > http://groups.dowire.org/groups/ukie > > Replies go to members of UK and Ireland E-Democracy Exchange with all posts on this topic here: > http://groups.dowire.org/r/topic/59kHVWLaMGIIO5kl7pcTmx > > For digest version or to leave UK and Ireland E-Democracy Exchange, > email <email obscured> > with "digest on" or "unsubscribe" in the *subject*. > > UK and Ireland E-Democracy Exchange is hosted by Democracies Online - http://dowire.org. > -- Dave Briggs <email obscured> | http://davepress.net | 020 8133 8008 (Skype) 07525 209589 (Mobile)
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