Post in Research into electronic government channel measurement

Apr 20 13:18 UTC

I agree with you in some sense about channels when the Internet one can
be multiplied - I always supported the use of web-supported
intermediaries rather than the government's beloved CRM systems...

Also take point about innovation but one of the reasons is that they
can't make up their minds so we get CRM, digiTV, web(s) etc - there's
also an issue of trust, which isn't surprising! I agree about a central
resource - that was my comment about 157 & PSO's they got everybody
doing their own things and competing.

There's been little communication between academics & civil servants &
wider world, I agree - I wanted to do this after my research in 2000 but
e-government at a local level strained me enough as it was. I approached
one university but they weren't dynamic enough, then I found somone who
was and suffered heart failure in between...

I too have been hammering away at a regional level but as the saying
goes 'he who pays the piper calls the tune' and we've have to put up
with being bullied by certain people at the DCLG, Cabinet Office and
elsewhere, but this is an attempt to express all I learned in the last
eight years and bite back.

Mick - http://greatemancipator.wordpress.com