Post in Research into electronic government channel measurement

Apr 20 10:14 UTC

(Apologies for any cross-posting - but it is relevant to all service
delivery channels including electronic)

Do you have fond memories of the e-government targets and Best Value
Performance Indicator 157 (100% services by 2005!)?

Do you recall the Priority Service Outcomes with joy?

My name is Mick Phythian, I’m a local government IT manager and
part-time researcher at the Centre for Computing and Social
Responsibility at De Montfort University and I’m looking for your
opinions!

The research, a combination of ongoing weblog, short surveys and
interviews seeks a utilitarian model of measuring service delivery and
channel migration. Utilitarian is used to mean that it will be of
practical use, particularly to small councils and will demonstrate some
benefits to the public! I'm initially looking at user satisfaction as
the metric...

The general weblog is at: http://greatemancipator.wordpress.com/

The initial brief (13 questions) survey for local government staff is
at: http://spreadsheets.google.com/viewform?key=pgYUHaw7DX1KIEAxnZRDZQg
but can be linked to from the blog.

The researcher at: <email obscured>

The intention, as well as academic, is to feedback to the sector and its
suppliers within reasonable timescales, since I’m also active in Socitm,
the ESD-Toolkit community and other organisations.

Kind regards,