Post in Get Satisfaction - with your Council?

May 08 10:33 UTC

Great idea

Dave

From:
http://www.jonbounds.co.uk/blog/255/can-you-get-satisfaction-from-your-local-council/

I've been quietly impressed with Get Satisfaction<http://getsatisfaction.com/>,
which is sort of best described as a "social customer service" site. Twitter
<http://getsatisfaction.com/twitter>and some other big-name players on the
internet use it for their official support channels - the idea of the site
being that employees of the companies join in with discussion of "problems"
that people are having. Some employees just join to help, others are granted
"official" status and can speak on behalf of the organisation.

Of course lots of problems that we have with products or services aren't
really problems (or are well know and documented) - in these instances other
users are happy to help (very much like unofficial forums for software).
'Users' are also welcome to point out possible solutions to anything - and
of course they do.

So, I thought, could this work for a local council? Imagine time saved by
council officials if knowledgeable citizens helped answer questions, imagine
the resources available (once someone had explained how to apply for a
licence, the information would be there for everyone), imagine a monolithic
body "joining the conversation".

Rather than deciding to attempt to persuade my local council (Birmingham
City Council - one of the largest in the UK) that this would be a good idea,
I discovered that - as the site is "a space for an open conversation between
you and other people with interests and passions in this organization." -
anyone can set a company page up. So I
have.<http://getsatisfaction.com/birminghamcitycouncil>

I don't have anything to ask at the moment, but I'm hoping that it might get
used.

"Sometimes representatives from the company or organization may take part in
the conversation too." says the blurb  wouldn't that be great?