Post in Research into electronic government channel measurement

Apr 21 10:39 UTC

Mick and others,

I have completed the survey and do hope you get a decent sample size.

There are moves within central government to create a community of practice
using the I&DeA platform

http://www.communities.idea.gov.uk/welcome.do

I think watch the space as others are talking to set up group (s) along the
lines that Paul points to down under in Australia. It is partly a case of
finding the right sponsors at the Central Office for Information and Cabinet
Office.

For measuring purposes, are the avoidable contact indicators something that
HM Treasury is driving for cost reduction, or do we think they have anything
to do with service quality ?

Does anyone think that Amazon or Google would share their satisfaction
metric templates ?

Jeremy - from memory ( as I sadly could not be there ) barcamp was at Google
offices. Would they help ?