Get Satisfaction - with your Council?
From:
paul canning
Date:
May 28 12:50 UTC
Short link
I actually got a response from the relevant Council very quickly. It was very
badly formed - two sentences and unsigned. Didn't solve the problem either. The
email address was surname, firstname, so I almost wrote back to 'she' before I
doubled back!
I wrote back pointing out that I would add the response to the entry on
fixmystreet but maybe they'd like to instead because mine was surrounded by
others looking unaddressed.
Didn't get a survey email.
I think the fix is really to deal with how councils deal with non-standard
inputs and creating outputs from them. They are getting better at responding to
emails - customer service - but 'reputation management' is really, as I'm
suggesting, a recognition that councillors need to make.
I will send the relevant link to my local councillors and see what happens!
Maybe a suggestion would be to release some data on numbers of 'unresolved
problems'? Are any councils going in and systematically turning red flags blue?